TEF Botswana: tef.gov.bw
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DTEF Contact Details and Official Helpline

Published July 11, 2026

DTEF Contact Details and Official Helpline

Locked out of the portal? Need official guidance? Here are the genuine contact details for the Department of Tertiary Education Financing.

While our independent guides are designed to help you prepare your documents and understand how to apply, we cannot process applications or resolve technical account issues. If you are locked out of your account, need to file an appeal for a rejected application, or require official policy clarification, you must contact the DTEF directly.

Security Warning: We are an unofficial site. Do NOT share your Omang number, passwords, or personal details in the comment sections of private blogs. Scammers may try to 'help' you for a fee. DTEF services are free. Only use the official contact details below.

Official Contact Information

The Department of Tertiary Education Financing is headquartered in Gaborone. Here are the primary ways to reach them:

  • Physical Address: Plot 37893, Block 6, Universal Estate, Sephatlhaphatlha Rd, Gaborone, Botswana.
  • Postal Address: Private Bag 0079, Gaborone, Botswana.

Telephone Numbers

During the application season, phone lines are exceptionally busy. Be patient when calling:

  • Toll-Free Number: 0 800 600 185
  • Call Centre / Enquiries: 3719364 / 3719439 / 3719441 / 3719473

Digital Channels

If you cannot get through via phone, the DTEF's digital channels are often responsive, especially for general queries and announcements regarding deadlines.

  • Official Website: tef.gov.bw or gov.bw
  • Official Facebook Page: Search for "Department of Tertiary Education Financing" on Facebook. They frequently post updates, approved lists, and respond to common student queries in the comments. Ensure the page has the official government logo and a large following to avoid fake accounts.

If you are visiting the DTEF offices in person, remember to dress appropriately and bring all relevant documents, including your Omang and admission letter, to ensure the officers can assist you efficiently.